As part of our New Year’s Honours initiative, we are delighted to feature the first of our supplier guest blogs, from the Renaissance London Heathrow Hotel, part of the Arora Group.

Here at the Renaissance London Heathrow Hotel, we understand the importance of building strong relationships.

Being part of the Hospitality industry, we believe that customer feedback is imperative to building strong relationships. At the Renaissance we have a fully dedicated guest relationship team to ensure all clients are treated like royalty receiving the red carpet treatment from start to finish! After undergoing 20 million refurbishment in 2016 the hotel has now re positioned itself as Heathrow’s most customer focused property for training, conferencing & events.

Renaissance London Heathrow has been recognised by the Hounslow chamber of commerce as “winner for best customer service” in 2016

Never being the ones to shy away from creativity, we believe thinking out side the box is imperative to creating forever lasting memories for all of our guests. Renaissance London Heathrow is part of the Arora Group we are managed, owned and operated independently and now the largest privately owned hotel chain in the UK.

Please see some of the fantastic feedback which shows we really live by our values here at the Renaissance London Heathrow Hotel:

“The feedback from the client and delegates both on the night and following the event has been excellent. We know that the number of amendments and queries can be quite overwhelming, this however this did not phase the team, taking everything in their stride. Andre mentioned that she could really tell how hard the hotel was working to ensure this event was a success.

We would most definitely recommend The Renaissance London Heathrow for future event.”IT Aerospace customer” 2017